Frontier Publications
- Google itFirm strategy in communication device, platform and application integrationBulletin | 18.11.2011.
- Thinking outside the box: calculating damagesReflections on major cartel cases in AustraliaBulletin | 27.04.2011.
- Where convergence exposes divergenceImplications of convergence on broadcast licensingBulletin | 06.04.2011.
- Green is GoodClimate Institute study on clean energy jobsBulletin | 03.03.2011.
- Blurring the distinction between carbon costs and pricesBulletin | 08.12.2010.
- What’s the cost of carbon uncertainty?The impact of delayed investment in the power sectorBulletin | 08.11.2010.
- Third time luckyMobile termination regulation in New ZealandBulletin | 17.09.2010.
- Keep 'em un-coordinatedCoordinated effects in mergersBulletin | 19.08.2010.
- The times, they’re a changin’Using economics to adapt to climate changeBulletin | 11.08.2010.
- Economic Analysis of the RSPTWith a postscript on the negotiated outcomePaper | 05.07.2010.
Know thy customer
A disciplined approach to data analysisThere is powerful evidence linking commercial success to the depth of a company's understanding of its customers. So it is hardly surprising that the mantra of 'customer focus' should trip from every businessman's tongue. But how many understand how to achieve this? This Bulletin offers some insights into best practice, drawn from Frontier's experience with a wide range of clients.
 frontier bulletin - know thy customer.pdf |
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