Frontier Publications
- Keep 'em un-coordinatedCoordinated effects in mergersBulletin | 19.08.2010.
- The times, they’re a changin’Using economics to adapt to climate changeBulletin | 11.08.2010.
- Taking the strain Risk-sharing in UK rail frachisingBulletin | 01.08.2010.
- Necessary inventionsEconomic policies to increas low-carbon innovationBulletin | 15.07.2010.
- Economic Analysis of the RSPTWith a postscript on the negotiated outcomePaper | 05.07.2010.
- Not patently obviousHolders of patents and the Australian Trade Practices ActBulletin | 30.06.2010.
- Shelf lifeUsing promotions effectivelyBulletin | 10.06.2010.
- RPI-X@20: Output measures in the future regulatory frameworkA report prepared for OfgemPaper | 31.05.2010.
- RPI-X@20: The future role of benchmarking in regulatory reviewsA final report prepared for OfgemPaper | 31.05.2010.
- Public competitionThe choices facing the UK government after the electionBulletin | 29.04.2010.
Don't annoy the elephants
Creating true customer relationshipsCompanies are spending ever-increasing time and resources on strategies for developing customer relationships, yet customers appear to be more and more critical of how they are treated. The answer lies in understanding what a relationship is, what makes it work and what makes it falter. Customers have long memories and their trust is hard-won.
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