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Financial services

• Pressing the switches Increasing competition in retail bankingBulletin | 05.10.2011.
• Project impact evaluation and the effectiveness of multilateral organisationsEvaluation: Evidence-Based Tools for Decision Making in the EU and Worldwide - International Evaluation ConferencePresentation | 24.05.2011.
• Once in a lifetimeCustomer value in financial servicesBulletin | 05.11.2010.
• Treasure huntingDeveloping valuable customer insightsBulletin | 05.11.2010.
• Do universal banks need special regulatory treatment?A report for BarclaysPaper | 18.08.2009.
• Don't annoy the elephantsCreating true customer relationshipsBulletin | 16.01.2007.
• Pull the other oneUsing root-cause analysis in everyday business decisionsBulletin | 29.08.2006.
• The theory of evolutionCapturing the benefits of customer lifetime value modelsBulletin | 29.08.2006.
• Taking the bull by the hornsCarving competitive advantage from regulationBulletin | 02.08.2004.