Taking the bull by the horns

The expanding role of the regulators is a feature of all modern economies. This is true not only in the "liberalised" utility sectors, such as electricity and telecommunications, but also in industries with a longer history of market competition, such as the retail trade or financial services. Whilst some businesses simply complain and comply, the savvy firm invests in understanding regulations, builds them into the business planning process and seeks to influence their evolution. In short, it tries to turn regulation into a source of competitive advantage. This bulletin describes how such firms approach this challenge.

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