The services we offer to retailers

We have provided a variety of different services and advice to retailers in recent years, including:

• analysis of customer behaviour, market segmentation, customer switching, advertising effectiveness and demand modelling;
• assessment of profitability and performance at product, category, store or corporation level;
• undertaking analysis and embedding processes to help retailers take a more structured approach to using financial and customer evidence, better understand the root cause of changes in business performance, and, in turn, improve the corporate decision-making process;
• value chain analysis;
• financial and customer insights to improve profitable procurement;
• diversification and market entry strategies;
• competition authority advice relating to monopoly inquiries, mergers & acquisitions, joint ventures and alliances, pricing behaviour, profitability and vertical relationships;
• optimisation of pricing policies, tariff setting, promotions strategies and non-linear pricing;
• assessment of threats and opportunities created by e-commerce;
• design of loyalty card schemes and measurement of their impact and exploitation of customer data;
• advice on the strategic case for balance sheet management such as sale and leaseback arrangements.