The services we offer to retailers

We have provided a variety of different services and advice to retailers in recent years, including:

analysis of customer behaviour, market segmentation, customer switching, advertising effectiveness and demand modelling;
assessment of profitability and performance at product, category, store or corporation level;
undertaking analysis and embedding processes to help retailers take a more structured approach to using financial and customer evidence, better understand the root cause of changes in business performance, and, in turn, improve the corporate decision-making process;
value chain analysis;
financial and customer insights to improve profitable procurement;
diversification and market entry strategies;
competition authority advice relating to monopoly inquiries, mergers & acquisitions, joint ventures and alliances, pricing behaviour, profitability and vertical relationships;
optimisation of pricing policies, tariff setting, promotions strategies and non-linear pricing;
assessment of threats and opportunities created by e-commerce;
design of loyalty card schemes and measurement of their impact and exploitation of customer data;
advice on the strategic case for balance sheet management such as sale and leaseback arrangements.

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