Frontier Publications
- Present values - the economics of ChristmasBulletin | 14.12.2011.
- A framework for the evaluation of smart gridsA consultation document prepared for OfgemPresentation | 23.11.2011.
- The price is wrongTHE COST OF ELECTRICITY MARKET REFORM IN BRITAINBulletin | 18.10.2011.
- The way to RIIOUSING OUTPUTS IN UK ENERGY NETWORK REGULATIONBulletin | 18.10.2011.
- Pressing the switches Increasing competition in retail bankingBulletin | 05.10.2011.
- Connecting for growthThe role of Britain's hub airport in economic recovery | 22.09.2011.
- English Premium League – Frontier Economics bulletinWhy clubs pay more for English footballersBulletin | 08.09.2011.
- War and peaceThe economic cost of a return to conflict in SudanBulletin | 07.07.2011.
- Target Model for the European Natural Gas MarketA report prepared for GDF Suez branche infrastructuresPresentation | 28.06.2011.
- The £600m clashTHE 2011 CHAMPIONS LEAGUE FINALBulletin | 27.05.2011.
Don't annoy the elephants
Creating true customer relationshipsCompanies are spending ever-increasing time and resources on strategies for developing customer relationships, yet customers appear to be more and more critical of how they are treated. The answer lies in understanding what a relationship is, what makes it work and what makes it falter. Customers have long memories and their trust is hard-won.
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