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Servicios financieros

• Pressing the switches Increasing competition in retail bankingBoletín | 05.10.2011.
• Project impact evaluation and the effectiveness of multilateral organisationsEvaluation: Evidence-Based Tools for Decision Making in the EU and Worldwide - International Evaluation ConferencePresentación | 24.05.2011.
• Once in a lifetimeCustomer value in financial servicesBoletín | 05.11.2010.
• Treasure huntingDeveloping valuable customer insightsBoletín | 05.11.2010.
• Do universal banks need special regulatory treatment?A report for BarclaysArtículo | 18.08.2009.
• Don't annoy the elephantsCreating true customer relationshipsBoletín | 16.01.2007.
• Pull the other oneUsing root-cause analysis in everyday business decisionsBoletín | 29.08.2006.
• The theory of evolutionCapturing the benefits of customer lifetime value modelsBoletín | 29.08.2006.
• Taking the bull by the hornsCarving competitive advantage from regulationBoletín | 02.08.2004.