- Don't annoy the elephantsCreating true customer relationshipsBoletín | 16.01.2007.
- Pull the other oneUsing root-cause analysis in everyday business decisionsBoletín | 29.08.2006.
- The theory of evolutionCapturing the benefits of customer lifetime value modelsBoletín | 29.08.2006.
- Taking the bull by the hornsCarving competitive advantage from regulationBoletín | 02.08.2004.
