Paying by result in public services
Payment-by-results (PbR), in various forms, has been used in the UK public sector for decades. But as part of its commitment to introduce open commissioning, the Coalition Government has piloted and introduced these payment techniques across a wide range of services. While the work programme has attracted the headlines, some lower-profile experiments have provided more important lessons. Frontier’s work for the Department for Education (DfE) has helped us to identify some key success factors.