How customers’ valuations are affected by comparative information
The water regulator (Ofwat) has encouraged water companies to include information on other companies’ performance in the customer engagement they must carry out at the next price control review (PR19). We have undertaken a research project to inform and test how comparative information may – or may not – affect customers’ valuations.
Authors
Anna is a Manager at Frontier Economics, with substantial experience in advising clients on regulatory issues.
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Annabelle is a Director at Frontier Economics with more than 15 years’ experience advising companies, regulators and governments in the transport and water sectors on regulatory, competition and policy issues.
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