Retail & Consumer | Energy

Moving to outcomes-based retail regulation: three questions to consider

Ofgem has recently consulted on how to implement outcomes-based regulation of the retail energy market. Ofgem has said a change to the regulatory regime is needed because detailed rules have become complicated and overly burdensome, have not consistently delivered good consumer outcomes and may struggle to keep pace with the new types of products and services emerging. Ofgem’s consumer-outcomes proposals set out a vision for a framework which is intended to give suppliers more freedom over how they serve customers, in exchange for stronger accountability for the outcomes customers actually experience.