Ofgem, the UK energy regulator, has today opened an informal consultation on its guidance in relation to the RIIO-ED1 Stakeholder Engagement and Consumer Vulnerability Incentive. The Incentive aims to encourage Distribution Network Operators (DNOs) to engage with stakeholders and to help address consumer vulnerability. Frontier (Europe) was appointed by Ofgem to develop and trial the framework for assessing how DNOs’ actions affect customer vulnerability.
Working with Sustainability First, Frontier designed and trialled an assessment methodology. The trial involved analysing a submission from each DNO demonstrating how it met the Consumer Vulnerability Criteria and a site visit to each company to challenge it on any gaps in its submission. The resulting report includes a detailed description of the methodology, an assessment of the six DNOs’ performance, and lessons learnt from the trial.
Frontier regularly advises regulators, public institutions and companies on the design and application of incentive mechanisms.
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