Goran Serdarevic, a Manager at our Communications practice presented today in Bydgoszcz, Poland at a conference jointly organised by Polish and Italian competition authorities.

The conference included speakers from European regulatory agencies, private law firms as well as academia. The focus of the conference was on recent trends in consumer protection and the use of empirical methods (mystery shopping and website sweeps) to enforce consumer protection regulation.

Goran’s presentation covered recent developments in the UK, where there has been a shift in regulatory focus towards more direct intervention to promote fairness in market outcomes. Goran’s contribution further discussed how empirical methods, including mystery shopping, could help ensure consumer protection regulations are implemented and enforced in a robust way.

Frontier has advised extensively on differential pricing, behavioural economics and consumer survey techniques to improve regulatory outcomes, and advises clients in the telecommunication industry across Europe and other regions of the world.